The next layer of every business stack.
Conversational AI, agent assist, predictive analytics, intelligent routing — 20 production-grade suppliers, evaluated on outcomes rather than feature checklists.
AI is now a layer in every business stack — not a separate category. The question for most operators is no longer "should we use AI" but "where, with whom, and how do we avoid being locked into the first vendor we tried." Conversational AI, agent assist, predictive analytics, intelligent document processing, and AI-driven CX automation are all production-ready, but the supplier landscape is fragmenting fast.
We work across 20 AI and CX-automation suppliers — the newest category in our portfolio and the fastest-growing. We focus on production-grade platforms with proven business outcomes, not on AI demos that don't survive scale.
How we engage
30-minute discovery → side-by-side quotes in 72 hours → implementation → lifecycle support. Costs you $0.
What we broker in this category
AI applied to customer experience and operations:
- Conversational AI / virtual agents — voice and chat self-service that actually deflects volume
- Agent assist — real-time guidance, sentiment, knowledge surfacing
- AI-powered IVR — natural-language routing, intent recognition
- Speech analytics at scale — full-call analysis, compliance, QA, coaching insights
- Predictive routing — best-fit agent matching, churn-risk prioritization
- Generative knowledge management — knowledge bases that answer questions, not just store articles
- Intelligent document processing — back-office automation
- AI workforce management — forecasting, scheduling, capacity planning
How we help
Outcomes, not features
We start with the business outcome — call deflection, AHT reduction, CSAT lift — and reverse-engineer to platform.
Bolt-on, not rip-and-replace
Most AI value can be added to your existing CCaaS, not replaced. We map the cleanest integration path.
De-risked rollouts
AI projects fail at the pilot-to-production boundary. We architect for measurable production outcomes, not just demos.
Fit for
Operations with one or more of these signals:
- Contact center with 25+ agents handling repetitive inquiry types
- Knowledge base exists but agents don't use it
- QA program is manual sampling at <5% coverage
- Self-service rates flat or declining
- Considering generative AI for customer-facing or back-office automation
- Existing CCaaS doesn't include modern AI capabilities
- Need to evaluate AI vendors against measurable business outcomes, not feature checklists
Ready to see what's possible?
A 30-minute call. No obligation. We canvas 503 suppliers and show you a side-by-side comparison in 72 hours.
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